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IT Configuration Technician
Ref No.: 18-01963
Location: Waltham, Massachusetts
Burlington, MA
Worcester, MA
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
This Configuration Tech will be rotating between 4 sites, 2 sites in Waltham, 1 in Burlington, and 1 in Worcester, MA. We need candidates with MS Office 365 and break-fix experience.
 
Overview:
  • Unpacks appropriate CPU, hardware and software and then installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Complies with departmental training certification requirements
  • Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast on new product / service developments and announcements
  • Works with Lead Technicians on difficult to solve problems or configurations
  • Requires 3 to 5 years’ experience
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.