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L1 Laptop Imaging Tech
Ref No.: 18-01912
Location: Gananoque, Ontario
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
The Laptop Reimaging Tech in this position will be migrating a new image onto current laptops and new refreshed laptops.
  • Clean computer hardware according to manufacturers' specifications
  • Monitor computer hardware performance and diagnosing problems
  • Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
  • Set up new configurations of equipment
  • Install and configure software applications
  • Troubleshoot and repair software applications and OS related problems
  • Track and route problems and requests, and document resolutions
  • Identify and escalate situations requiring urgent attention
  • Perform testing of equipment that has been repaired prior to returning to the user
  • 1-3 years of related experience and training
  • Standard knowledge of installation and operation of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • A+ certification Microsoft MCP Certified a plus
Key Competencies:
  • Positive attitude
  • Oral and written communication skill
  • Learning skills
  • Customer service orientation
  • Problem solving
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance
Working Conditions:
  • Working conditions are predominantly standing and walking
  • Must be able to kneel for short periods of time
  • Ability to frequently lift up to 25 lbs.
  • Ability to walk between buildings on campus, often transporting up to 50 lbs. using a non-motorized cart
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit