Previous Job
Qualitative / Mixed-Methods Researcher
Ref No.: 18-01903
Location: Menlo Park, California
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
Our hugely popular client’s Well-Being Team are tasked with reducing the effects of negative experiences and promoting positive experiences for those using their social media platform. We are looking for a Qualitative or Mixed-Methods Researcher who can build empathy and understanding through their research to inform product decisions.
Researchers build strong partnerships with cross-functional teams, working closely with data science, PM, policy, CO, design, and engineering. Experience working with sensitive or special populations a plus. The right candidates will be excellent communicators, knowledgeable about UI design, passionate about fostering safe, trustworthy, and meaningful social ecosystems, comfortable in a flat, fast moving organization, excited to collaborate, and focused squarely on impacting product design user well-being.
  • Work closely with product teams to identify research topics
  • Design studies that address both user behavior and attitudes
  • Generate insights that both fuel ideation and evaluate designs
  • Conduct research using a variety of qualitative methods (including interviews and usability testing) and interpret analysis through the lens of UX, HCI, and social science
  • Collaborate closely with other researchers
  • Work cross-functionally with design, product management, content strategy, engineering, data science, and marketing
  • Partner with Engineers, Analysts, and other technical roles to create and share research
Qualifications: BA / BS degree in marketing, or a human behavior related field (HCI, Psychology, Social Science, Information Science, etc.), MA / PhD preferred. Experience in applied product research required.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit