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Help Desk Technician with Linux Experience
Ref No.: 18-01891
Location: Peachtree City, Georgia
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* * * Contract to Hire Opportunity * * *
The Help Desk Technician role is to provide a single point of contact for end users and is part of a multi-person Help Desk team responsible for providing exemplary support to the user community. This position requires the Tech to have excellent customer service, superior PC diagnostic skill set, and experience working in a team-oriented and collaborative environment.
  • Maintain, analyze, install, repair computer systems, hardware and software, peripherals
  • Build rapport and elicit problem details from customer in person, via messaging, and on phone
  • Access software updates, drivers, internal and external knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
  • Work closely with other Techs to communicate incidents, problems, and aid in diagnosing issues
  • Responsible for timely escalation and communication to Manager on all unresolved and escalated work orders
  • Responsible for troubleshooting LAN and WAN related issues
  • Responsible for understanding and adhering company policies and department standards
  • Responsible for support all Windows based PCs to include updates, patches, and drivers
  • Responsible for support for Linux systems, installation, configuration, and support
  • Install, configure, and troubleshoot network cards and network connectivity software
  • Configure Apple and Android Mobile phones for deployment to users
  • Configure and troubleshoots network printing on client computers
  • Assist Network Engineers in debugging network issues as required
  • Assist in Video Conferencing meetings for technical guidance and knowhow
  • Document Best Practices for specific process flows
  • Some travel may be required
  • College diploma or university degree in the field of computer science and/or 6+ years equivalent work experience
  • Must have 5+ years of supporting, troubleshooting, and diagnosing Microsoft operating systems
  • 3+ years of Linux exposure
  • Exposure to Active Directory and/or GPO a plus
  • Knowledge of advanced windows computer diagnostics, configuration, installation.
  • Strong grasp of Windows to include diagnosing issues, and independently researching solutions
  • Strong grasp of Linux, analytical problem solving skills, with strong command of CLI
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with an emphasis on rapport-building, listening, and pertinent questioning skills
  • Strong documentation skills
  • Disk imaging / replication using Ghost
  • Highly desirable certifications: A+, N+, Linux+, LPI
Personal Attributes:
  • Ability to conduct research into a wide range of computing issues as required, including communicating with team members in other states
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language to a wide range of customers
  • Highly self-motivated and directed, sees problems to resolution
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Ability to foster, promote, and author technical knowledge and KB articles with team
Work Conditions:
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
  • May sit for several hours at a time supporting calls
  • Collaborative and inventing team environment to support team(s) in multiple states
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit