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Level 3 Audio / Visual Support
Ref No.: 18-01863
Location: Rio Rancho, New Mexico
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
 
Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio / Visual Support

Your duties will include but are not limited to:
  • Quickly troubleshooting AV systems with minimal use of BKMs. 
  • Engage external vendors for RMA replacement and out-of-scope maintenance
  • Improvise and use creative troubleshooting to work around rooms that are "hard down”
  • Building and maintaining IPL GC3 Files (removing and adding drivers)
  • Updating Extron and AMX firmware for preventative maintenance
  • Requires an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems
  • Managing and completing Quarterly Preventative Maintenance project
  • Creating / resolving break-fix tickets by monitoring client ticketing system
  • Engaging customers' requests for meeting support
  • Escalating large break-fix issues and workarounds to VC Lead Technician
  • Manage site inventory and spares with use of database
  • Acting as point of contact for Level 2 technicians
  • Engaging VC Lead on site for large project deployments and floor renovations and escalations
You will have frequent interaction with clients in person and also via phone, email, and IM. You will be working in a dynamic team and cross training to backfill for peer team members. We will challenge you with additional responsibilities, assigned periodically, aimed to help meet clients’ needs and provide you with continuous hands-on training and experience.

Requirements:
  • 3+ years audio / visual experience desired
  • Complete knowledge of live sound signal flow, and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
  • Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
  • Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
  • May be required to travel between sites using personal vehicle / company van
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (primarily Outlook, Excel, and Word) and Windows
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.