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Printer Repair Field Technician - A+
Ref No.: 18-01850
Location: Irvine, California
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
 
* * * Contract to Hire Opportunity * * *
 
We currently have an opening for a capable Printer Repair Field Technician. Candidates with certifications will be preferred.
 

 
Overview:
  • Performs a full range of printer servicing and repair service procedures, including diagnostics, installation, removal, and retrofits on assigned equipment
  • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers, and provides customer training on printing standalone and network devices
  • Performs troubleshooting and repairs or replaces equipment components as necessary
  • Demonstrates required digital competencies associated with assigned products and level assignment
  • Completes technical training on new equipment as assigned
  • Manages user expectations on tasks performed
  • Adheres to Asset Management policies and procedures
  • Completes, updates, and closes out service tickets through Service Manager
Qualifications:
  • 1 to 3 years of printer support experience
  • HP printer break-fix experience a plus
  • Service Manager experience a plus
  • HP printer certifications a plus
  • A+ certified a plus
  • Must own reliable transportation
  • Must have great customer service / communication skills
 
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.