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Tech Support Analyst - AV Conferencing
Ref No.: 18-01844
Location: Cary, North Carolina
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
 
* * * Contract to Hire Opportunity * * *
 
We’re currently in need of a Tech Support Analyst who can also provide AV Conference Room Support.
 
Major Job Duties:
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot, software and computer peripherals
  • Set up, configure and add all hardware
  • Assist Corporate Deskside Support Technicians with large IMACs
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Maintain and troubleshoot AV conferencing equipment
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues
  • Assist coworkers in the execution of established processes and escalations
Qualifications:
  • Entry level -2 years of hands-on technical knowledge of laptop and desktop design and software installation required
  • Experience in AV support preferred
  • Familiarity with standard tech support concepts, practices, and procedures
  • Experience and judgment to plan and accomplish goals
  • 1 to 2 years’ experience in a break-fix environment
  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude required
  • High School Diploma or GED required
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.