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Tech Lounge Specialist I
Ref No.: 18-01843
Location: Cary, North Carolina
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
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As a Tech Lounge Specialist, you will be the front line of CompuCom and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You are highly skilled at detection of users’ needs, troubleshooting their issue and resolving it, or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos, and training, along with providing software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests – even if these are beyond the scope to solve and take ownership of their issue.
 
Requirements:
  • Strong Customer Service skills: approachable, a good listener, empathetic, takes ownership of customer issue
  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, and creates processes with customer viewpoint
  • Entry level to 3 years of related experience and training
  • A+ certification
  • Microsoft MCP Certified a plus
Knowledge and Skills:
  • Excellent Customer Service skills
  • Advanced knowledge of installation and operation of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Ability to deliver great customer experiences and to be invigorated by constant personal interaction
  • Ability to manage multiple, simultaneous tasks, client relationships and expectations
  • Strong communication skills
Key Competencies:
  • Positive attitude
  • Learning skills
  • Problem solving
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.