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Voice & Data Technician II
Ref No.: 18-01825
Location: Covington, Louisiana
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The Voice and Data Technician performs a variety of skilled technical work in configuration, maintenance, repair, and troubleshooting of telecommunications physical, data link, and network layer systems and associated equipment. Duties are performed in a highly customer-orientated organization where the exercise of excellent customer service and teamwork is paramount.
Essential Functions:
  • Operating, monitoring, and servicing multiple communications devices in voice and data networks
  • Configure (as related to MACD), maintain, repair, and troubleshoot data network and telephony systems and associated technologies in compliance with established processes and standards
  • Diagnose and test voice and data network infrastructure
  • Work both supervised or unsupervised is required with demonstrable logical troubleshooting skills
  • Demonstrable logical troubleshooting skills
Knowledge / Skills / Abilities:
  • Ability to maintain, configure, and troubleshoot access and distribution switches
  • Must have knowledge of MAC and IP addressing (broadcast, unicast, multicast), switch operating systems, and basic understanding of spanning tree functions
  • Ability to maintain, configure and troubleshoot traditional telephony components
  • Ability to maintain, configure and troubleshoot VoIP end points and voicemail accounts
  • Ability to manage hardware requirements including staging, testing, installation, configuration, maintenance, and decommissioning of components applicable to area of responsibility
  • Ability to document infrastructure configuration, changes, and design components in order to facilitate effective management of the infrastructure and ensure accuracy of the infrastructure information (e.g. components, version numbers, supplier information, history, location, status, component relationships, and asset information)
  • Understanding of infrastructure cabling, i.e. fiber, copper, and coax
  • Fully understands the hardware means of sending and receiving data on a carrier, including defining cables, cards, and physical aspects
  • Basic knowledge of TCP/IP protocol suite
  • Ability to detect, record, investigate, and diagnose events which cause disruption or reduction in quality or service level, which includes incident monitoring, tracking, communication, resolution, and recovery
  • Skilled practitioner of the methods, tools, equipment and materials used in telecommunications equipment testing, repair and maintenance
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Communication skills:
    • Ability to write routine reports and correspondence
    • Ability to speak effectively before groups of customers or employees
  • Proficiency in prioritizing to effectively meet daily work demands
  • Teamwork skills – ability to cultivate positive and cooperative working relationships with others
  • Safe work practices:
    • Create and update job safety analysis (JSA) documents
    • Ability to pass client requirements
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit