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Desktop Support Specialist - A+
Ref No.: 18-01800
Location: Deerfield Beach, Florida
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.
 

* * * Contract to Hire Opportunity * * *

We’re looking for an A+ Certified Help Desk Support Tech who can troubleshoot systems with limited supervision. This candidate will act as the liaison between customers and departments.
 
Overview:
  • Provides support to end users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support
  • Activities include recognition, research, isolation, resolution, and follow-up
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
  • Documents, tracks and monitors the problem to ensure a timely resolution
  • May involve use of problem management databases and help desk system
  • Typically reports to a supervisor or manager
  • May lead and direct the work of others
Qualifications:
  • 2 to 5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
  • CompTIA A+ certification required
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Experience and judgement to plan and accomplish goals
  • Ability to follow detailed instructions as needed
  • A wide degree of creativity and latitude is expected
  • May require an Associate's Degree in a related area
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.