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Help Desk Support Technician
Ref No.: 18-01662
Location: Grand Forks, North Dakota
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
This is a short term project requiring an Onsite Tech for 1-3 months. The top 2 skills would be customer focus and the ability to learn quickly.
Primary Job Functions include:
  1. Finalizing legacy PC replacement by ~30-40 computers – hardware onsite, install coreload, run customization script, hand out to user, help to migrate data
  2. Disposing of approximately 150 old PCs – data wipe, packing, shipping
  3. Providing daily support to PCs, primarily to employees using shared PCs - guide how to log on, run one-time customization script
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail and personnel requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution
  • May involve use of problem management databases and help desk system
  • Works under immediate supervision
  • Entry level to 3 years of experience in the field or related area
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • May require an Associate's Degree in a related area
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit