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Desktop Support Analyst - Vista, Windows 7, Remote Desktop
Ref No.: 18-01579
Location: Richmond, California
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The Desktop Support Analyst will be handling PC desktop support for one of the largest corporations in the world.
Special Requirements:
  • Valid Driver’s License
  • Requires, on a daily basis, to do a quite a lot of walking, lifting, and physical activity
  • Perform deskside support service per pre-defined / location specific service process
  • Perform video conferencing end user support and meeting setup
  • Manage workflow and service request through the call ticketing system (Remedy)
  • Imaging / re-imaging end user desktop and laptop machines
  • Software installation, configuration, and troubleshooting for end users
  • Hardware and software upgrades
  • Performance of IT support duties as defined by the appropriate team lead
  • General Desktop Support / Project Coordination / Move activities
  • High level of customer focus and strong customer support commitment
  • Facilitates communication with customers, partners, and vendors
  • Support and assist colleagues; commit to and be accountable for overall group success
  • Work with other support groups and vendors to provide seamless support to customers
  • Monitor, analyze, and address reliability and performance issues
  • Analyze problems, develop creative solutions and assess risks / benefits
  • Develop strategies for resolving them and preventing future occurrences
  • Work with 3rd level support group to assist with application design / development / upgrade testing and implementation
  • Assess and address compliance with applicable IP Policies, Standards and Technical Controls
  • Continually keep abreast of and understand IP policies, standards, and technical controls and compliance process
  • Advocate and promote IP awareness and compliance
  • Document supported system and application procedures and processes
  • Keep abreast of technology changes and operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs
  • Participate in Change Management Process (scheduled outages)
  • Occasional after-hours and weekend support required
  • 5+ years IT work experience preferred
  • Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management
  • Working knowledge of remote access: Remote Desktop and Virtual Private Network
  • Must be customer focused and have effective productivity / work output
  • Must be a team player and able to work with minimal supervision
  • Experience working in a wireless network environment
  • Working knowledge of troubleshooting ticketing systems such as Remedy
  • Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred)
  • Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science (preferred)
  • Working knowledge of troubleshooting Video Conference systems – Tandberg, IOCom a plus
  • Lean Sigma experience a plus
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit