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Qualitative Researcher
Ref No.: 18-01564
Location: Menlo Park, California
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
There has been a significant increase in the need for research that helps build the right products for enterprise advertisers (i.e., business tool users). Our platform provides new opportunities for advertisers to find the people who're interested in their products and services. We want to better understand the goals of advertisers and build products that allow them to connect to and nurture relationships with customers.

The Qualitative Researcher will:
  • Collaborate with product leadership to test new experiences for advertisers and inform product design and strategy
  • Design research studies that drive strategic and tactical product decisions
  • Leverage various qualitative research methodologies to answer the research questions of product team
  • Partner with other research teams to leverage best practices for different types of research questions
  • Deliver actionable insights to product teams and document findings for other teams to build upon in future research efforts
  • Partner with data science, product marketing, design, engineering, and other stakeholders
  • 4+ years of experience in Applied Product Research
  • Experience working with stakeholders, developing research protocols, executing on those protocols, analyzing data, reporting results, and following through with teams for them to take action
  • Prior experience conducting exploratory research, concept tests, and usability tests
  • Experience with leveraging analytics to inform qualitative research plans
  • Clear communication skills and strong collaboration abilities
  • Master's Degree required, preferably in Human Computer Interaction, Human Factors Psychology, or related field
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit