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Desktop Support Technician II
Ref No.: 18-01484
Location: Stamford, Connecticut
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This hardware and software support position is in a dedicated building in Stamford Connecticut. As a whole, the Desktop Support Technician will need to complete the identified tasks as required. They must also be able to execute all assigned projects quickly and efficiently with a sense of urgency.
Principal Duties and Responsibilities:
  • Support from 8:00am ET to 5:00pm ET weekdays
  • Incident support of customer designated standard and non-standard coreload software
  • Operating System support of Windows 7
  • Configure and deploy desktops and laptops
  • Service Request support for installs, moves, adds and changes (IMACs)
  • Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Cisco Telepresence
  • Daily multifunction printer check and conference room checks
  • Manage pool of loaner laptops, iPhones, iPads and other devices
  • Remote site support
  • Hardware Maintenance
  • Support of on and offsite meetings
  • Quarterly DR testing for Norwalk location
  • A+ certified 
  • Must have at least 3+ years of experience supporting PC hardware and software
  • Must have a strong working knowledge of Windows 7
  • Working knowledge of Active Directory
  • Must be able to work with minimal supervision
  • Must have good communication and organizational skills and be able to work professionally with internal and external clients
  • Must have the drive to dig into issues and suggest resolutions for repeat issues for implementation
Additional Responsibilities:
  • Facilitate tickets to engage other teams as needed
  • Internet Explorer / Chrome / Firefox
  • Printer support and maintenance
  • Windows 7 Core Image support
  • Documentation creation and updating
  • Associate Training
  • Escalation point for Help Desk
  • Walkup support rotation
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit