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User Operations Support
Ref No.: 18-01458
Location: Menlo Park, California
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
The User Operations candidate will be responsible for:
  • Manage the support mailbox inquiries from internal stakeholders
  • Manage the headcount management tool queue to approve transfers, move positions, and unblock transactions
  • Assist Recruiting & HR with position management inquiries for job requisitions or offers
  • Work with Finance partners and Mission Control Program Managers on tracking changes to budget
  • Maintain data integrity of Tech headcount positions (cost center, manager, talent profile, location, team assignments , etc) within Workday and SalesForce
  • Answer reconcile systems of record
  • Exercise good judgment and, when unable to resolve issues, proactively raises risks and concerns to lead / manager
  • Works directly with partners without supervision
Qualifications:
  • B.S. or B.A. and 2+ years problem-solving / data experience
  • Experienced in diving into details to investigate data discrepancies to identify incorrect data pattern
  • Ability to field requests from team members, manager or leaders from across Tech
  • Must adhere to response time SLA
  • Must possess communication skills
  • Organized and detail oriented
  • Proven skills in Microsoft Excel
 
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.