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Dispatch Support Technician - A+
Ref No.: 18-01403
Location: Inglewood, California
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* * * Contract to Hire Opportunity * * *
 
We’re currently in need of a Dispatch Support Tech to perform break-fix work in the Inglewood, CA area.
 
Overview:
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Technician will travel to each client’s location
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers and printers
  • Works under general supervision
Requirements:
  • 7+ years’ experience supporting desktops, laptops, and printers
  • 7+ years of customer service experience
  • Must have current / valid CompTIA A+ certification
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills required, as they will be interacting with a wide range of users and environments
  • Ability to manage priorities
Basic Needs / Haves:  
  • Valid driver’s license and reliable transportation required (driving position – reimbursed accordingly)
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Must be able to work on a ladder or lift
  • Ability to work from a bent, crouched, or kneeled position 
  • Laptop and basic hand tools required
  • Ability to lift up to 50 lbs.
Preferred:
  • OEM Printer Warranty Certifications
  • Client Printer Certifications with TCN
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience a bonus
 
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.