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Field Service Laser Printer Technician
Ref No.: 18-01348
Location: Bishop, California
* * * * Temp to Hire Opportunity! Must Reside in Bishop, CA * * * *
 
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
We have an immediate need for a qualified Field Service Laser Printer Technician to provide time-sensitive, onsite technical support. They must also own a vehicle that can transport parts and boxes (no scooters / mopeds). The right person will have prior break-fix experience working on laser printers.

Overview:
  • Greet customer and convey appreciation of them as a valued customer
  • Conduct tests on computer equipment to determine if it is functioning properly
  • Accurately diagnose problems with specified equipment and correctly identify remediation solution necessary to bring equipment back to operational status
  • Determine best cost approach to implement repairs to customer's equipment
  • Perform routine equipment installations, moves, additions, and changes as part of a deployment team
  • Perform preventive maintenance on a variety of equipment as directed by supervisor
  • Report status of open job tickets to help desk team members and to supervisor
  • Provide support to senior team members when completing complex repairs or installations
  • Maintain familiarity with customer's equipment and network to identify trends and patterns of problems and to assist customers in resolving underlying causes
  • Return all areas accessed to the condition of cleanliness at which they were found
  • Maintain records and logs of all service performed and with details of customer's concerns and requests
  • Ensure satisfaction throughout the delivery, reflected through professional actions, demeanor, dress and attitude
Qualifications:
  • Printer break-fix experience preferred 
  • CompTIA A+ nice to have
  • Ability to work and make decisions with a minimum of supervision
  • Skills in communicating with a variety of customers in a highly professional manner
  • Ability to work in a fast-paced environment while maintaining attention to details of the job
  • Ability to multitask while maintaining highest customer service levels
  • High School Diploma, Technical School or College preferred
Special Requirements:
  • Travel Percentage: 100% (mileage reimbursed)
  • Background check and drug screen and DMV required
  • 8-5 Monday through Friday
  • Must have Smart Phone – company will reimburse
  • Must be willing to travel out of state one week per month for certifications – company paid
  • Eligibility to receive a government security clearance to service government clients
  • Required to be on the monthly standby rotation schedule within his / her scheduled region of work
  • Must be able to lift, push or pull 50+ lbs. and be able to bend, kneel and work with arms raised for prolonged periods
  • Must pass Color Vision Test
  • Must have reliable vehicle
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.