Field Service Laser Printer Technician
Previous Job
Field Service Laser Printer Technician
Ref No.: 18-01182
Location: Rochester, Minnesota
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
* * 4 Month Contract.
We have an immediate need for a qualified Field Service Laser Printer Technician to provide time-sensitive, onsite technical support. They must also own a vehicle that can transport parts and boxes (no scooters / mopeds). The right person will have prior break-fix experience working on laser printers.

This will be a 3rd Shift position, working hours being 12:00am to 8:00pm onsite in Rochester, MN.

  • Greet customer and convey appreciation of them as a valued customer
  • Conduct tests on computer equipment to determine if it is functioning properly
  • Accurately diagnose problems with specified equipment and correctly identify remediation solution necessary to bring equipment back to operational status
  • Determine best cost approach to implement repairs to customer's equipment
  • Perform routine equipment installations, moves, additions, and changes as part of a deployment team
  • Perform preventive maintenance on a variety of equipment as directed by supervisor
  • Report status of open job tickets to help desk team members and to supervisor
  • Provide support to senior team members when completing complex repairs or installations
  • Maintain familiarity with customer's equipment and network to identify trends and patterns of problems and to assist customers in resolving underlying causes
  • Return all areas accessed to the condition of cleanliness at which they were found
  • Maintain records and logs of all service performed and with details of customer's concerns and requests
  • Ensure satisfaction throughout the delivery, reflected through professional actions, demeanor, dress and attitude
  • Printer break-fix experience preferred 
  • CompTIA A+ nice to have
  • Ability to work and make decisions with a minimum of supervision
  • Skills in communicating with a variety of customers in a highly professional manner
  • Ability to work in a fast-paced environment while maintaining attention to details of the job
  • Ability to multitask while maintaining highest customer service levels
  • High School Diploma, Technical School or College preferred
Special Requirements:
  • Travel Percentage: 100% (mileage reimbursed)
  • Background check and drug screen and DMV required
  • Must have Smart Phone – company will reimburse
  • Must be willing to travel out of state one week per month for certifications – company paid
  • Eligibility to receive a government security clearance to service government clients
  • Required to be on the monthly standby rotation schedule within his / her scheduled region of work
  • Must be able to lift, push or pull 50+ lbs. and be able to bend, kneel and work with arms raised for prolonged periods
  • Must pass Color Vision Test
  • Must have reliable vehicle
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit