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Desktop Support Technician
Ref No.: 18-01044
Location: Burnaby, British Columbia
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
 
Our client is the world's leading computer components manufacturer seeking a Desktop Support Technician to provide second level support to employees by installing, maintaining, and repairing all company supported hardware and software. This position will troubleshoot computer problems, determine problem source, and advise on appropriate action.
 
Primary Responsibilities:
  • Monitor computer hardware performance and diagnosing problems
  • Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
  • Replace worn or defective parts and clean computer hardware according manufacturers’ specifications
  • Perform testing of equipment that has been repaired, prior to returning the equipment to the user
  • Set up new configurations for computers including OS image deployment
  • Install, configure and upgrade software applications including rollout project
  • Troubleshoot and resolve software applications and OS related problems
  • Track and route problems and requests tickets, and document resolutions
  • Identify, prioritize, and escalate situations requiring urgent attention
  • Perform system health check and mitigation to meet software and security standard including encryption, patching and backup
Core Client Hardware And Software Environment: Lenovo Thinkpad laptops, Dell Optiplex desktops, MAC Books, MAC OS, Microsoft Windows 10 / 7 / XP / 2000 / XP OS, Microsoft Office 365 / 2003 / 2007 / 2013 / 2016, Microsoft ATP and LAPS, Quest KACE, Crashplan, McAfee AV / ePO, Palo Alto Network VPN, Adobe Acrobat, SAP, Exceed on Demand and EDA tools for Windows.

Knowledge and Skill Requirements:
  • Advanced technical skills in installation and troubleshooting of relevant software and hardware
  • Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
  • Extensive experience of supporting Office 365
  • 3-5 years of related experience and training
  • A+ certification
  • Microsoft MCP certified a plus
Key Competencies:
  • Positive attitude and collaborative team spirit
  • Oral and written communication skill
  • Learning skills
  • Critical Thinking
  • Customer service orientation
  • Detective-like troubleshooting and problem solving
  • Adaptability and flexibility
  • Planning, organizing and prioritizing skills
  • Attention to detail
  • Stress tolerance
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.