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CA Service Desk Administrator
Ref No.: 18-00853
Location: Knoxville, Tennessee
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Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

* * * Position can be worked REMOTELY. * * *

  • Processing work flow requests 
  • Activating and deactivating users 
  • Troubleshooting and investigating start up issue 
  • Applies knowledge of computer hardware and software subject matter to be  information processing techniques
  • Experience with automating processes with cataloging and administrative. 
  • Create work flows in PAM for Service Catalog
  • Experience creating catagories 
  • Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
  • Requires 3 years relevant experience
  • Minimum of 3 years working with CA Service Desk, PAM & Catalog
  • CA Service Desk: Admin experience with knowledge of JavaScript, HTMPL and spel code
  • CA PAM: experience developing, managing, maintaining and troubleshooting workflow processes
  • CA Service Catalog: creating and maintaining catalog offerings, option groups, forms, etc.
  • Experience with ITSM
Nice to have:
  • Administration, development, and customer support experience needed
  • Fast-paced, detail-oriented environment requiring the ability to multitask
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit