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Desktop Support Technician
Ref No.: 17-02514
Location: Windsor, Connecticut
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
* * * Contract to Hire Opportunity * * *
The Desktop Support Tech in this position will be responsible for maintaining manufacturing systems, PCs and terminal server networks.
  • Set up and maintain new and existing PCs
  • Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments
  • Create, edit, and maintain documentation for data collection reporting
  • Interface with data warehouse to pull reports for stored product data
  • Interface and upgrade systems as required, provide input on buy / lease on case-by-case basis
  • Analyze data, recommend and drive process improvements
  • Perform system related duties
  • Personal Computer database generation, maintenance, analysis of multiple systems and processes
  • Maintain inventory for PC spare parts (Ordering, Tracking, Procurement, etc.)
  • Must interface with corporate end users as well as engineering and management staff
Essential Qualifications:
  • 2 year degree in IT related field or equivalent experience in IT
  • Experience with enterprise ticketing system for managing trouble tickets and queue operations
  • Understanding of SLA driven performance requirements within vendor / client operations
  • Experience in operating / maintaining PCs, laptops, and peripherals
  • Experience with warranty repair on OEM equipment and ability to demonstrate process familiarity
  • Strong analytical skills
  • Knowledge and experience using process improvement tools
  • Ability to handle multiple projects simultaneously
  • Microsoft Office Suite experience (e.g. Excel)
  • Team Work
    • Must be able to work in a team environment
    • Seeks & offers willingness to help / train whenever possible
    • Seeks opportunities to grow skills and learn new tasks
  • Physical Requirements: must be able to lift 50 lbs.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit