Previous Job
Desktop Support Technician II
Ref No.: 20-02048
Location: Fort Mill, South Carolina
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
* * * Contract to Hire Opportunity * * *
Day-to-day responsibilities for the Desktop Support Tech position: Queue management, inventory management, mobile phone device support, mailing and shipping management, imaging, and Dell laptop deployment.
TOP 2 required skills that candidates must have are 1. Time Management and 2. Customer Service. Looking for 2-3 years of hands-on break-fix experience. Schedule is 8 am-5 pm, Mon-Fri, with some on-call required.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
  • 2+ years of related experience, or AA degree, or equivalent combination of education and experience
  • A+ certification desired
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit