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Desktop Support Technician
Ref No.: 20-01639
Location: Fort Worth, Texas
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
 
* * * Contract to Hire Opportunity * * *

The Desktop Support Tech in this position uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction.  

The work schedule will be Monday-Friday, 8:00 AM-4:30 PM plus required on-call hours.
 
Overview:
  • Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot, software, and computer peripherals
  • Set up, configure, and add all hardware
  • Experience with asset management
  • Install, move, add, and change - large IMAC events expected for client printer migration and PC refreshes
  • Provide physical support for AV Conference Rooms, NAS, Servers, and Network equipment
  • Comfortable with supporting Mobile and Telephone devices in an enterprise environment
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Comfortable with face to face interactions as will be required to provide technical support to end users in person at the customer's site
  • Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
  • Perform backup, recovery, and security procedures both planned or during emergency
  • Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
  • Assist with diagnoses of network hardware and performance problems
  • Perform approved installation, configuration, and maintenance of physical network
  • Perform network system administration tasks both planned or during emergencies
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist other coworkers in the resolution of end users’ technical issues across the program 
  • Assist Site Leader in the execution of established processes and escalations
Qualifications:
  • Customer support experience required
  • 4-6 years of either service desk or desktop support experience
  • Good communication skills
  • Must have work experience of server, application, and network support within an enterprise
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Ability to handle multiple projects
  • Experience working in an enterprise environment
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
  • AA degree or equivalent combination of education and experience
TOP 4 required skills that candidates must have:
  1. Confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
  2. Deep understanding of diagnoses, troubleshooting, and replacement of PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU)
  3. Deep understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) 
  4. Dependability both to get work done independently, and for attendance for availability to work scheduled hours

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.