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Refresh Technician
Ref No.: 20-01637
Location: Melbourne, Florida
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!
 
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in! We’re looking for a capable Refresh Technician to be the face of our operation and the go-to for what makes our company run – our customers!
 
Overview:
  • Collect machines from users
  • Migrate data / perform data transfers
  • Install applications to client's specifications
  • Make sure credentials work
  • Troubleshoot any issues that may come up
  • Rely on instructions and established guidelines to perform the functions of the job
  • Work under immediate supervision
Qualifications:
  • Entry-level to 3 years of experience in the field or in a related area
  • Knowledge of commonly used tech support concepts, practices, and procedures
  • Must have 1+ year(s) of refresh experience and proven laptop refresh skills
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • When the customer has a problem, are they going to dread your visit? If yes, you're not picking up what we're putting down!
    • Consultative approach to solving issues – help us, help them!
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Willing to attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter:
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you've never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.