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Refresh Technician
Ref No.: 20-01636
Location: San Diego, California
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
 
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in! We’re looking for a capable Refresh Technician to be the face of our operation and the go-to for what makes our company run – our customers!
 
Overview:
  • Collect machines from users
  • Migrate data / perform data transfers
  • Install applications to client's specifications
  • Make sure credentials work
  • Troubleshoot any issues that may come up
  • Rely on instructions and established guidelines to perform the functions of the job
  • Work under immediate supervision
Qualifications:
  • Entry-level to 3 years of experience in the field or in a related area
  • Knowledge of commonly used tech support concepts, practices, and procedures
  • Must have 1+ year(s) of refresh experience and proven laptop refresh skills
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • When the customer has a problem, are they going to dread your visit? If yes, you're not picking up what we're putting down!
    • Consultative approach to solving issues – help us, help them!
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Willingness to attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter:
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you've never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
 
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.