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Desktop Support Technician II
Ref No.: 20-01617
Location: Lincoln, Alabama
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!
 
* * * Contract to Hire Opportunity * * * 
  
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!
 
As a Desktop Support Technician, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. You’ll be the helpful, pleasant, and professional face of our operation and the go-to for what makes our company run – our customers.

 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen
  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues
  • Assist our customers with technical issues in the most pleasant way possible!
Qualifications:
  • Experienced:
    • 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • Experience with installs-moves-adds-changes (IMAC)
    • A+ certification wanted
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • You’re a tech that customers look forward to seeing
    • Consultative approach to solving issues – help us help them!
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter:
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you’ve never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays, and learns. Join us!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.