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Help Desk Support Technician I
Ref No.: 20-01597
Location: Louisville, Kentucky
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
— Help Desk Support Technician Needed —
 
TOP 2 required skills that candidates must have are 1. Customer Service skills and 2. typing while holding a support conversation.
 
Schedule is Monday-Friday, 6:00 am-2:30 pm, 7:00 am-3:30pm, or 8:00 am-4:30 pm.
 
Overview:
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail, and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • May involve the use of problem management databases and help desk system
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervision
Qualifications:
  • 1- 3 years of experience in the field or related area
  • Knowledge of commonly used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • May require an Associate Degree in a related area
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.