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Field Dispatch Support Technician
Ref No.: 19-03048
Location: San Jose, California
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
* * * Contract to Hire Opportunity * * * 
 
We have a great opening for a full-time weekend Field Dispatch Support Tech with wire and cabling skills to perform break-fix work, supporting clients in the San Jose area. Candidate should live within 20 miles of zip code 95124. Candidates with Lexmark printer support will be preferred.
 
Overview:
  • Travels to each client’s location - supporting as dispatched
  • Maintains good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Works under general supervision
Qualifications:
  • 3+ years supporting desktops, laptops, and printers
  • Wire and cabling skills
  • 3+ years of customer service experience
  • Interpersonal skills, as they will be interacting with a wide range of users and environments (includes in customer homes)
  • Must have reliable transportation (driving position – reimbursed accordingly)
  • Must be flexible to work weekends, staggered, or late shifts, as well as on-call demands
Basic Needs / Haves:
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder or lift
  • Ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop and basic hand tools required
Preferred:
  • CompTIA A+ certification
  • OEM Printer Warranty certifications
  • Experience supporting Lexmark printers
  • OEM Laptop / Desktop Warranty certifications
  • Server experience a bonus


We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.