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Field Dispatch Printer Support Technician
Ref No.: 19-02810
Location: Fresno, California
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
* * * Contract to Hire Opportunity * * * 
We have a new requirement for a Field Dispatch Printer Support Technician in the Fresno, CA area. Must live within a 15-mile radius of Fresno zip code 93711. Tech will be providing break-fix printer and project support.
Position Summary:
  • Printer support
  • Desktop support
  • Project support upgrading Windows operating systems at various client locations
  • Systems may be POS systems or desktop / laptop units
  • Driving position – reimbursed accordingly
This is an immediate opening and the candidate must be willing to work any shift, including on-call afterhours work.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information including rights, security and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervision
  • Deskside customer service experience
  • Must have Field Service and printer break-fix repair experience
  • Ability to upgrade OS software and transfer data as required
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Good communication skills
  • Primary job functions typically carried out under direction of a project leader or manager
  • Must be able to follow written instructions
  • Experience with installation of Home Smart Devices a plus
  • Must be able to load client apps on a personal smart phone
  • Reliable transportation required
  • CompTIA A+ certification preferred
  • May require an Associate Degree or equivalent

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit