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Field Service Technician I
Ref No.: 19-02787
Location: Richmond, Virginia
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.
 
* * * Contract to Hire Opportunity * * *
 
We’re currently in the market for a Field Service Tech to perform break-fix work in the Richmond area during M-F, 9am to 6pm.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Overview:
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information including rights, security and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under general supervision
Required Qualifications:
  • Entry level to 3 years of experience supporting desktops, laptops, servers, and printers
  • Entry level to 3 years of customer service experience required
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Interpersonal skills needed to interact with a wide range of users and environments
  • Primary job functions typically carried out under direction of a project leader or manager
  • May require an Associate’s Degree or equivalent
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.