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Desktop Support Technician II - Win 10, Active Directory, SCCM
Ref No.: 19-02766
Location: Worcester, Massachusetts
Did you know that our employee benefits start on the first day of employment? Join eXcell and enjoy our generous employee benefits!
 
* * * Contract to Hire Opportunity * * * 
 
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!

As a Desktop Support Tech II, you will be expected to deliver exceptional customer service as the face of the company. You will be responsible for helpful, relatable, and pleasant interaction with end users.
 
TOP required skills that candidates must have include large corporate environment experience and understanding of AD, networking, SCCM, and complex software configuration.

 
Overview:
  • Provide new Win10 PCs, software installed via SCCM
  • Conduct data transfer and deployment of new PCs
  • Pick up and remove old Win7 PCs
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Be helpful and understanding – provide the support you would want!
  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual
Qualifications:
  • Experienced
    • 3-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • A+ and or Network+ certification preferred
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable
    • Relatable and responsible when interacting with ALL customers
    • You’re a tech that customers look forward to seeing
    • Consultative approach to solving issues – help us help them!
  • Reliable
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you’ve never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

 
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.