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Field Service Technician - In-Home / Retail Install
Ref No.: 19-02723
Location: Garden Grove, California
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* * * Contract to Hire Opportunity * * *
 
We have an immediate opening for a Field Dispatch Support Tech to perform break-fix work for both retail business and in-home service customers, including wiring and cabling. Candidate should live within 10 miles of Garden Grove zip code 92843.
 
This Tech will be expected to accept one of the following shifts: Saturday-Wednesday, Monday-Friday, or Tuesday-Saturday depending on need. Candidate must be flexible to meet the schedule and on-call demands.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Overview:
  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Works under general supervision
Required Qualifications:
  • 1+ year(s) of experience supporting desktops, laptops, and printers
  • Customer service experience required
  • Excellent written and verbal communication skills in English, including phone skills
  • Must be highly professional in appearance and demeanor
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments (including in customer homes)
Basic Needs / Haves:
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Wire and cabling skill to support key clients for this service area
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder or lift
  • Ability to lift PCs and related equipment
Preferred:
  • IN-HOME / IN-OFFICE setup installation and/or repair experience of electronics, security cameras, WIFI, or similar i.e. cable provider or equivalent
  • CompTIA A+ Certification
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications


We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.