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Field Service Technician
Ref No.: 19-02701
Location: San Francisco, California
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
* * * Contract to Hire Opportunity * * *
 
We have an opening for a Field Support Tech to provide break-fix support, especially on printers, in the San Francisco Metro Area. Candidates must live within a 20-mile radius of San Francisco zip code 94118.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Overview:
  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Works under general supervision
Required Qualifications:
  • 3-5 years of printer support experience required, Lexmark printer experience preferred
  • Wire / cable experience required
  • Experience supporting desktops and laptops
  • 2+ years of customer service experience required
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder or lift
  • Ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop and basic hand tools required
Preferred:
  • CompTIA A+ certification
  • OEM Printer Warranty certifications – Lexmark preferred
  • OEM Laptop / Desktop Warranty certifications
  • Server experience a plus


We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.