Previous Job
Previous
Help Desk Support Technician
Ref No.: 19-02531
Location: Louisville, Kentucky
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
The Help Desk Support Tech will log in to the system to be assigned tickets. In addition, they will perform data backups and Win10 computer refreshes. Candidates need to have experience with Win 10 and technical aptitude.
 
Schedule is expected to be M-F, 9am-6pm. No on-call or overtime is required.
 
Overview:
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail and personnel requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution
  • May involve use of problem management databases and help desk system
  • Works under immediate supervision
Qualifications:
  • Entry level to 3 years of experience in the field or related area
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • May require an Associate's Degree in a related area
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.