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Desktop Support Technician
Ref No.: 19-02492
Location: Mount Vernon, Indiana
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
 
* * Desktop Support Technician * * Possibility of Permanent Hire for the Right Candidate! * * 

A+ certification preferred.

Principal Requirements:
  • A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities
  • Ability to converse and communicate appropriately with all levels of the organization
  • Ability to maintain professional behavior
  • Strong customer service skills including written and verbal communications
  • Diagnoses and resolves PC technical issues
  • Records, tracks, escalates, and updates events through established systems
  • Must be detail-oriented and self-motivating (a strong work ethic)
Hardware / Software Activities:
  • Install, test, troubleshoot, and maintain hardware and software products
  • Interface with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
  • Follow established process and procedures to plan, install, test, and implement computer system hardware or software technologies
  • Provide “smart hands” support for infrastructure devices, servers, and conference room AV equipment
  • Assist user with data backup and restoration
  • Provide technical guidance and one-on-one training to end users, both on a scheduled basis and as needed
Hardware Knowledge & Skills:
  • CompTIA A+ certification preferred
  • Dell DES notebook certification preferred
  • Dell DES desktop certification preferred
  • Various peripheral computer equipment, dual monitors, printers, scanners, etc.
Software Knowledge & Skills:
  • Strong Microsoft Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
  • Working knowledge of all Microsoft Windows workstation Operating Systems support
  • SCCM, Active Directory, remote controlling software
  • Remedy or equivalent incident management system
  • Support of Common Off The Shelf Products (COTS)
  • Wireless network – basic setup and troubleshooting for PCs, smartphones, and tablets
  • Virtual Private Networks (VPN)
  • Antivirus Software
Additional Requirements:
  • Successful completion of a background security check and drug screening
  • Professional appearance:
    • No visible tattoos
    • Hair must be clean, combed and neatly trimmed or styled, may not obscures eyes or face.
    • Sideburns, mustaches, and beards must be neatly trimmed
    • No jeans or T-shirts
    • Modest, professional and conservative jewelry may be worn
  • Physical Requirement: Ability to lift and carry up to 40 pounds
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.