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Desktop Support Technician II - Mac, Mobile
Ref No.: 19-02464
Location: Cambridge, Massachusetts
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
 
As a Desktop Support Technician, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. You’ll be the face of our operation and the go-to for what makes our company run – our customers.

TOP 2 Required Skills:
  1. Extensive troubleshooting techniques with MS Office 16, Windows 10
  2. Mac and Mobile support
Work hours are expected to be M- F, 8-5 with OT.
 
Overview:
  • Maintains, analyzes, troubleshoots, and repairs computer systems, software support, and computer peripherals
  • Documents, maintains, upgrades or replaces software systems
  • Supports and maintains user account information including rights, security, and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
Qualifications:
  • 5+ years of experience in the field or in a related area
  • Knowledge of commonly-used IT concepts, practices, and procedures
  • Ability to rely on instructions and established guidelines to perform the functions of the job
  • Typically reports to a project leader or manager
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.