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Desktop Support Technician
Ref No.: 19-02463
Location: Arkansas City, Kansas
Did you know that our employee benefits start on the first day of employment? Join eXcell and enjoy our generous, DayOne Benefits (SM)!
 
* * * Desktop Support Technician * * * Contract to Hire Opportunity * * *
 
This position is 8 AM to 5 PM, Monday–Friday with very little OT.
 
Functions / Responsibilities:
  • Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Set up, configure, and add hardware as needed
  • Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Assist with installations, configurations, upgrades, patching, and other maintenance actives of server equipment
  • Perform backup, recovery, and security procedures both planned or during emergency
  • Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
  • Assist with diagnoses of network hardware and performance problems
  • Perform approved installation, configuration, and maintenance of physical network
  • Perform network system administration tasks, both planned or during emergency
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist other coworkers in resolution of end users’ technical issues across the program
  • Assist Site Leader in the execution of established processes and escalations
Qualifications:
  • Comfortable with face-to-face interactions, as will be required to provide technical support to end users in-person at the customer's site 
  • Ability to handle multiple projects
  • Experience working in enterprise environment
  • Experience with asset management
  • A+ and Hardware manufacturer certifications a bonus
  • Organized and has customer service experience

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.