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Desktop Support Technician
Ref No.: 19-02403
Location: Lake Forest, Illinois
Did you know that our employee benefits start on the first day of employment? Join eXcell and enjoy our generous, DayOne Benefits (SM)!
 
This is a long term Desktop Support Technician position which, at this time, is expected to last until Dec. 2020. We’re looking for an A+ certified candidate with corporate experience who is a team player and willing to work with the customer. Must be willing to learn and go above the call of duty when problems arise.
 
Primary Responsibilities:
  • Image computers
  • Troubleshoot and resolve software issues
  • Troubleshoot and resolve hardware issues 
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Troubleshoot, fix, set up iPhone, iPad, and Android phones
  • Back up and burn end user data
  • Assist in developing improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues
  • Assist coworkers in the execution of established processes and escalations
Requirements
  • At least 3 years of corporate experience
  • A+ certification required (or receive within 6 months of starting)
  • MS Office 2010 / O365
  • Familiarity with standard tech support concepts, practices, and procedures
  • Ability to lift IT equipment (PCs, monitors, printers)
  • Ability to learn and work with the client
  • Work well with others, a team player
  • Experience and judgment to plan and accomplish goals
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude required
  • High School Diploma or GED required
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.