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Technical Support Associate
Ref No.: 19-02219
Location: Santa Clara, California
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
 
Overview: Work in a corporate asset warehouse environment located onsite with one of our largest and most well-known customers. Position includes pickups / deliveries such as surplus pickup of e-waste, monitor delivery / setup and inter department deliveries using company van. Work includes putting OS on client laptops, configuration of laptop and client data migration. Excellent communication skills and experience are required, as the associate will have frequent interactions with clients in person and also via phone / email / IM, and also will be required to update the client ticketing system and database. May be tasked to assist with asset inventory audits. Will be required to cross train with other positions within PC Logistics and Delivery and the IT Service Center to provide backfill coverage and participate in quarterly rotation of duties.
 
Requirements:
  • 1-3 years technical experience desired
  • Must be able to lift up to 35 lbs. solo
  • Must have valid DL to drive company van
  • Steel-toed shoes are required for safety areas
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows; at least Windows 7, preferably Windows 8 and Windows 10

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.