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Data Center Support - Part Time
Ref No.: 19-02185
Location: San Diego, California
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Data Center Physical Touch Support Specialist: Supports the Data Center environments, including light equipment handling, dock to rack, and Windows & Linux server support, BAR tape handling duties and after hours on-call support. Also included are standard Service Management functions; Asset Management, Incident Management, Service Request Management, and Knowledge Management.
This candidate will work 3 days / 20 hours per week. They will receive day-to-day direction from the CompuCom Embedded Site Leads with client specific direction as needed.
  • Standard PRD OS and hardware break-fix in an IT data center environment (Production and Pre-Prod)
  • Monitor ticket queue for new tickets and assign as appropriate
  • Data Center Maintenance:
    • Proactive walkthrough for failed hardware
    • Physical audit of supported systems
    • Proper disposal of hardware and media following client guidelines
    • Manage Incident & Request Tickets Assigned to Queue
    • Validate server(s) / task is under our service responsibility  
    • Contact customer for information / request downtime etc.
    • Diagnose problem – order parts as required
    • Repair / replace / configure as required within scope
    • Complete paperwork
  • On Call Support:
    • Answer pages within set amount of time (varies between sites)
    • Validate server(s) is under our service responsibility
    • Diagnose / repair – remotely if possible / on site if required
    • Order parts if required
    • Escalate to other groups as required
    • Complete paperwork
  • Landings:
    • Validate server(s) landing requirements
    • Contact customer as required for information
    • Physical land of hardware in correct location
    • Build to proper build configuration according to customer requirements and cut-sheet
    • Request tasks from required groups for additional services
    • Monitor tasks for completion or problems and escalate to appropriate parties to resolve
    • Update Asset Tracking System with server name, location, and owner
    • Complete paperwork
  • Decoms:
    • Validate server is under our service responsibility
    • Inform customer of decom
    • Request decom tasks from required groups to remove server(s) from their services
    • Validate that dependent services have been halted
    • Power off and remove server(s)
    • Dispose of hardware as requested by owner
    • Complete paperwork 
EC Design and Compute Specific Data Centers:
  • Techs will use specific tools which help them know what is down and make necessary corrections to repair the systems
  • Proactive break-fix is based on pre-failure analysis (PFA) reports and compliance with target environment metrics concerning PFA
  • May be asked to document Best Known Methods related to the procedures due to the document lifecycle and process evolution
  • Work with OEM vendors on warranty systems to provide appropriate hardware remediation and escort or supervise Field Support Engineers when onsite as needed
  • For in-house hardware, may be required to perform hardware failure analysis and parts replacement
  • Scheduling and other administrative aspects of appliance EOL and equipment move
Required Skills:
  • Basic knowledge of Linux command line
  • Ability to run provided and documented commands through sudo
  • Ability to run provided scripts in Linux environment, and work with output
  • Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE
Back Up / BAR support:

General Responsibilities:
  • Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts
  • Coordinate tasks with other CompuCom contractors
  • Physical installation of backup hardware
  • Install operating system on backup server hardware
  • Maintain client required training
Media Management:
  • Eject tapes from tape libraries in accordance with disaster recovery targets
  • Prepare and ship tapes to offsite storage vendor
  • Receive tapes from offsite storage vendor
  • Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
  • Perform post-tape load processes on tape libraries
  • Recall tapes from offsite storage vendor
  • Manage on-site surplus tape inventory
  • Manage the tape lifecycle using backup and library software, and any third-party tools
  • Dispose of damaged or EOL tapes in accordance with client Information Security policies
  • Monitor and respond to media errors and tape alerts from backup software and tape libraries
Data Center (dock to rack) light equipment handling requirements:
  • Install and removal (and retrofitting server rack shelving)
  • Ability to work independently or as a team on repetitive physical tasks without direct supervision after initial on the job training on tasks
  • Ability to operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200 lbs. with a buddy assistant
  • No energized work - client safety protocol, security training, will be provided
  • Schedule dock to DC goods receipt for all SC site data centers.
  • Inventory equipment received - keep items separated by order number or PO number during all handling stages including final in-rack placement
  • Move items received form dock area to the data center assigned equipment staging
  • Hook up the power cables to server, dress and manage power cables as per DC manager's expectation
  • Sort and separate all miscellaneous spare parts as per assigned
  • Manage, break down and discard all packaging as per site Corporate Services Recycling guidelines and locations
  • Stack and save all packaging material / pallets designated as "Save and return to OEM vendor – coordinate / schedule pickup with vendor and assist with moving and loading
  • Assist with data center miscellaneous tasks which include but are not limited to the following or as directed by the data center manager:
    • Removal of end-of-life hardware from server racks, strip racks of rails and PDUs
    • Reconfigure rack with new rails and PDUs
    • Remove EOL racks completely
    • Move or route de-energized power whips under computer room raised metal floor (typically 12”-24” high)
    • Rearrange floor tiles to meet newly configured rows
    • Assist with maintaining / repair HAE / CAE (Hot Aisle Enclosures / Cold Aisle Enclosures) vinyl curtains
    • Help maintain / manage power cable management
    • Row / Rack labeling to include making and affixing labels to racks
    • General housekeeping of DCs (i.e. remove trash on floor, blown off labels, moving equipment to designed locations, etc.)
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit