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Associate Desktop Analyst
Ref No.: 18-00507
Location: Bloomington, Minnesota
Position Type:Contract
Start Date / End Date: 07/10/2018 to 10/31/2018
Contract Opportunity
3-6 Month +


Job Description: 
Analysts should have basic PC hardware and software installation and troubleshooting experience. In addition, Analysts will work closely with Senior Analysts to develop a company site-specific knowledge and skills. This position will require quite a bit of driving to different locations in the Twin Cities for the project they're working on.

Accountabilities:
  • Responds to Desktop user incidents or service requests.
  • Manage tickets effectively within the ServiceNow tool
  • Participates with workstation and end user computing device installation and configuration activities.
  • Provides incident or problem diagnosis; ensuring workstation and end user computing device performance issues are resolved.
  • Supports and maintains end user computing devices; e.g. workstations, badges, iPads, Point of Service devices, scanners, etc.
  • May participate in End User Computing Projects
  • Must be able to work varied shifts between 7am and 5pm, Monday through Friday, as needed.
  • Must have reliable transportation. May be asked to travel to multiple sites located within the metro area.
  • Must be able to lift 20lbs.

Skills/Experience:
  • Ability to work independently
  • Good communication skills across a broad range of technical expertise
  • Troubleshooting and diagnosis capabilities
  • Knowledge of desktop support services
  • Strong customer service skills