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Infrastructure & App Monitoring Analyst
Ref No.: 18-00414
Location: De Pere, Wisconsin
Position Type:Right to Hire
Start Date / End Date: 06/25/2018 to 12/24/2018
Contract to Hire Opportunites
6 Months +

Required qualifications:
  • 2 years of broad technical experience in a majority of the following areas: Java & ASP.NET containers (Apache, Tomcat, IIS), servers, networking (switches, firewalls, load balancers), hardware, operating systems (Windows, AIX, Linux), virtualization software, middleware, databases (Oracle, SQL Server).
  • 1 year of hands-on experience with infrastructure monitoring solutions (Microsoft SCOM, SolarWinds, or equivalent) and/or application performance management solutions (HP Diagnostics, Dynatrace, or equivalent).
  • Proven ability to analyze and interpret technical data that leads to performance improvements, greater availability & capability.
  • Strong written and verbal communication skills with experience creating, championing and maintaining processes, procedures and policies Preferred.
Qualifications:
  • Demonstrated experience following the ITIL® Service Lifecycle disciplines.
  • Bachelor's degree in Computer Science, Information Systems or a related engineering field.
  • Experience with Dyntrace Application Monitor, SumoLogic, SevOne, SiteScope, ServiceNow and/or Microsoft SCOM.
Responsibilities:
  • Process Execution & Improvement - with a thorough understanding of technology assets/environments/services, business needs, and SLAs, support the creation, revision, and implementation of monitoring tools, processes and reports.
  • Regularly review and identify process improvement opportunities and implement changes in collaboration with process owner and other technology functions.
  • Adhere to established processes, tools and methodologies.
  • Service Design & Continuous Improvement - engage in the establishment of infrastructure and service availability, reliability and maintainability requirements.
  • Review physical and logical configuration plans and provide feedback to an applicable team to address gaps or opportunities.
  • Ensure effective hand-offs with appropriate technology function(s).
  • Monitor & Alert - monitor assigned environments, technical assets and/or services for behavior or performance outside of standards or SLAs.
  • Alert appropriate team (per process) when a threshold has been reached or a change/failure has occurred.
  • Provide advice and guidance to others in monitoring and analysis of assets, systems, and services.
  • Data Collection, Tracking & Reporting - provide oversight, technical direction, and expertise to the support teams as it relates to data analysis, monitoring tools, and processes, and event detection.
  • Influence and support cross-functional teams comprised of internal and vendor resources to champion processes and drive service improvement initiatives.
  • Primarily interested in Contract to hire.