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Change, Communication and Readiness Lead
Ref No.: 18-00371
Location: Minneapolis, Minnesota
Position Type:Contract
Start Date / End Date: 05/17/2018 to 05/17/2020
2-Year Project Opportunity

Position Description

This position is responsible, in partnership with the Center of Excellence for Organizational Change Management, to develop and execute a structured approach to change management. Support our employees, members, and providers through our core solution transformation, as well as to support change management maturity development at an organizational level. Develop metrics and methods of evaluation and providing strategic direction to the Core Solution Program Team on transformation efforts with the goal of helping us achieve its operational strategy, growth and effectiveness objectives.
Responsible to focus on the people side of change, including changes and associated impacts to business processes, systems, and technology, organization structure, culture, and behavior. Design, socialize and execute comprehensive change management plans, including impact assessments by stakeholder group, communication, training, coaching, measurement, structure, technology, skills, and resources. These will be used to maximize employee adoption and usage while minimizing resistance.
This important work will result in improved operational effectiveness, organization processes, structures, measures, and accountabilities, with the ultimate goal of optimizing return on investment. It is essential to work successfully with resources from all functional areas of our company to achieve impactful results in support of the business and/or functions goals and objectives.
  • Build relationships at all levels of the organization to facilitate collaboration across business departments and functions to deliver desired program outcomes, while maintaining the integrity of our processes and technology.
  • Responsible for partnering with the Core Solution Program Team and business leaders to develop and execute customized change management plans.
  • Conduct stakeholder analysis, organizational and business readiness assessments, evaluate and present findings with actions plan in a logical and easy-to-understand sponsorship roadmap format.
  • Develop and execute a communication plan that includes key messages to all impacted audiences.
  • Create a coaching plan to engage and equip managers and people leaders to lead the change with their own teams.
  • Create a resistance management plan that provides a strategy to both proactively and reactively address resistance.
  • Define training needs and develop and execute cross-functional training plans
  • Develop training curriculum and content as needed.
  • Collaborate with program and project management to integrate change management activities into the overall project plan to support a successful implementation.
  • Develop value realization metrics, accountabilities, and measurement plan to demonstrate progress toward program goals. Effectively lead multiple workstreams concurrently with a focus on deadlines, details, and documentation.
  • Responsible to assist in the design, consensus-building, and implementation of end state roles, responsibilities and effective governance to manage implemented improvements.
Required Experience
Bachelor degree or equivalent experience is required.  Prosci Certification.
Seven years experience in executing large-scale initiatives, including but not limited to organizational change, business process management, systems implementations/conversions, and operational excellence. Five years of business/organizational transformation and change management work. Demonstrated experience and knowledge of change management principles, methodologies, and tools. Familiarity with project management approaches, tools, and phases of the project lifecycle. Strong strategic communications, visioning, and mature influencing skills. Ability to clearly articulate messages to a variety of audiences. Must be a team player and able to work collaboratively with and through others. Able to work effectively at all levels of an organization.
Ability to influence others and move toward a common vision or goal. Flexible and adaptable; able to work in ambiguous situations.  Organized with a natural inclination for planning strategy and tactics. Problem-solving and root cause identification skills. Advanced computer skills and proficiency in MS Project, MS Word, Excel, PowerPoint, and Outlook.  

Preferred Experience
Five years program management experience. Healthcare insurance industry experience. Experience in large, multi-year technology solution implementations.
Assignment Length
This assignment will begin as soon as possible and run for approximately two years.