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Cisco Voice Solutions Engineer
Ref No.: 18-00257
Location: Irving, Texas
Position Type:Right to Hire
Start Date / End Date: 03/27/2018 to 09/27/2018
Cisco Voice Solutions Engineer
Contract-to-hire 
Irving, Texas


As a Voice Solutions Engineer, you will work with our customers deploying Cisco UCCE/PCCE/CVP/UCCX solutions. You will be acting as primary design engineer and working with clients to meet specific needs of their business. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.
 
Essential Functions
  • Gather requirements and design complete contact center solutions for Cisco Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX).
  • Provide direction to a technical team to ensure consistency and interoperability between solution components.
  • Discuss, design and configure contact center call flows and complex self-service IVR applications.
  • Provide written documentation for application requirements, designs & as-built
  • Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours.
 
Required Qualifications
  • Requires a BA or BS Degree, preferably a technical degree.
  • Excellent written and verbal communication skills.
  • Exceptional client relationship skills.
  • Ability to work in a delivery environment that involves structured processes and flexible timelines.
  • Strong experience with a major programming language like Java or C#.
  • Experience with SQL query and stored procedure development.
  • Experience with Web Service development.
  • Experience with a disciplined development methodology and release management process.
 
Desired/Preferred Qualifications
  • Cisco Certifications are preferred.
  • Experience with Cisco UCCE/PCCE/CVP and UCCX.
  • Experience with Cisco CCMP.
  • Experience with UCCE options such as Cisco's Outbound Option.
  • Experience performing Cisco UCCE Script Design and Deployment.
  • Experience with a diagramming tool like Matlab, LabView, etc.
  • Familiarity with Eclipse IDE.
  • Familiarity and exposure to Report Customization with CUIC, Exony,
  • Familiarity and exposure to any Cisco 3rd party products.