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Cisco Maintenance Engineer
Ref No.: 18-00240
Location: Golden Valley, Minnesota
Position Type:Right to Hire
Start Date / End Date: 03/22/2018 to 10/13/2018
Contract-to-hire Opportunity
6 Months +
Remote/Virtual

Sr Cisco UC Engineer will work on break/fix and MAC tickets. This could involve any of the Cisco UC/UCCE/UCCX products and their related 3rd party products. Engineer will perform ticket list management on a daily basis in an automated ticketing system.

Essential Functions
  • Collaborates and consults with customers, vendors and contractors to provide expert technical solutions in support of Maintenance and Managed Services contracts in a fast paced and demanding environment.
  • Follows up with customer contacts to ensure satisfactory resolution.
  • Reports findings, track progress and document customer communication within incident management system.
  • Manages workload in a manner that meets defined Service Level Objectives.
  • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion.
  • Develops positive working relationships with internal and external customers.
Additional Specific Duties and Responsibilities
  • Will be part of an on-call rotation periodically, to cover overnight and weekend staffing gaps. Additional compensation is offered for scheduled on-call rotation work.
Required Qualifications
  • Bachelor's degree in telecommunications or equivalent related education and work experience.
  • 8+ years' experience supporting telecommunications hardware and software.
    • Cisco Call Manager
    • UCCE/UCCX
    • Unity & Unified Messaging
    • Cisco Voice Portal
    • Voice Gateways
    • CUBE
    • Routers
    • Switches
    • UCS
  • Must possess strong computer skills and excellent working knowledge of general business applications, including MS Word and Excel.
  • Must possess excellent oral and written communication skills in English.
  • Highly skilled in writing with details, accuracy and consistency.
  • Strong analytical, interpersonal, and relationship building skills.
  • Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance.
  • Strong work ethic and personal drive to excel.
  • Strong sense of urgency and commitment to get the job done.
  • Superior negotiation, coordination, and conflict resolution skills.
  • Ability to use (and learn new) complex systems, technologies, and applications.
  • Ability to adapt to change quickly and multi-task.
Desired/Preferred Qualifications
  • Industry certifications on telephony and associated technology solutions.
    • Cisco Certifications
    • ITIL Certified
  • Two years working experience in the managed services industry.
  • Hardware and software support experience.
  • Must be familiar with both voice and data equipment and technologies.