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Help Desk Analyst
Ref No.: 18-56155
Location: Tampa, Florida
Position Type:Contract
Start Date / End Date: 11/05/2018 to 05/04/2019
Job Title: Help Desk Analyst
Work Location: Tampa, FL
Length of Assignment: 6 Months
Position Type: Contract Role
Client: A Big Biopharmaceutical Company

Job Description
Two year business/technical degree or equivalent work experience for Jr/Intermediate.
• Two years of prior related work experience in a technical support environment with excellent Customer Service Skills.
• Provide Level 1 support for databases supported.
• Two years experience working directly with the public in a service capacity.
• Demonstrated ability to work individually or within a team environment.
• Strong analytical skills and demonstrated ability to troubleshoot.
• Ability to explain technical information to non technical clients.
• Strong verbal and written communication skills.

Project Scope:
• Demonstrated ability to learn new skills and apply the knowledge.
• PC desktop, laptop and peripheral hardware configurations.
• Windows Family Operating systems (Win7, Win10).
• Email and Calendar Systems.
• VPN Remote connectivity.
• Basic Service Now Help Desk Support.
• Customer Service Phone training.
• Web based applications
• Handles problems that are complex, unknown and new with confidence.
• Multitasks by think, type, troubleshoot and talk effectively.
• Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
• Flexibility for work hours (nights, weekends, swing shift).
• Certified in 1 or more of the following is a plus: A+
• MCP, Win10 - Must be able to read, write and fluently speak the Portuguese language.-

Interested candidates can share their most updated resume at or they can reach out to me on #973-967-3412