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Tech Ops - Basic
Ref No.: 18-54264
Location: Westerville, Ohio
Start Date / End Date: 10/19/2018 to 05/18/2019
DESCRIPTION:
 
Job Title: UI/UX Developer - Advanced
Job ID: 18-54264
Location: Westerville, OH
Duration: 7 Months
Job Vacancies: 1
 
Note: Only W2 (No Corp-to-Corp)
 
Primary Technical Skills: Take support calls and log issues into Ticketing System, Provide L1/L2 technical support to user base 24x7
  • Description:
  • Respond to request’s via telephone 
  • Diagnose and resolve advanced information technology hardware and software issues. 
  • Develop and maintain a professional level of proficiency with Information Technology. 
  • Identify and escalate situations requiring urgent attention. 
  • Capturing and documenting the details of an issue. Troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route request. 
  • Work with Support Service colleagues to research and document problem resolutions. 
  • Work independently to research and resolve complex technical issues. 
  • Develop and maintain knowledge of application roles and responsibilities. 
 Additional skills will be considered a plus:
  • Evaluate customer's concerns and work their issue through to an agreed upon resolution.
  • Report on trends to team leads and supervisor.
  • Make every attempt to turn unhappy customers into satisfied customers.
  • Excellent computer and data entry skills.
  • Communicate effectively both written and verbal.
  • Exceptional Team Player.
  • Ability to handle high call volume of work and multi task.
  • Produce detailed and accurate work.
  • Exceptional communication skills required.
  • Make judgment calls on problems that should be escalated to lead, supervisor or manager.
  • Diagnoses basic hardware and software problems by phone. Responds to customer inquiries
 
Please apply on our company website (www.artechinfo.com) with reference to job ID, or contact me at amrish.patel@artech.com / 973.998.2510
 
Amrish Patel
Team Lead – Recruitments
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.998.2510 | Fax: 973.998.2599
Email: amrish.patel@artech.com | Website: www.artech.com
 
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com
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