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Desktop Support Representative
Ref No.: 18-50848
Location: Scottsdale, Arizona
Start Date / End Date: 09/11/2018 to 09/11/2019
Artech is currently seeking to add to the below position.
Job Title: Deskside Support Representative Distributed Client Services
Job ID: 18-50848
Location: Scottsdale AZ
Duration: 12 months with possible extension of more
Job Description:
  • Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
  • Expertise on Deskside Support, with a mix of Windows 7 and 10 and Office 365
  • Perform highly complex Deskside services to include install, move, add, changes, build, configuration, and software support on client personal computer, plus customer assistance with problem source identification and problem resolution at the customers desktop or laptop. Can work as technical focal for site or shift. Includes consultation with support groups, such as LAN, Admin, Networking, etc.
  • Identify and remediate potential SLA misses to account management team.
  • Has experience performing technical coordination for deskside critical situations until resolved (i.e. has performed critical situation response).
  • Demonstrated leadership and oversight for other technicians to ensure adherence to IBM processes and work instructions.
  • Provide highly complex IMAC and incident support using remote takeover tools.
Sahil Mittal
Technical Recruiter
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3415 | Fax: 973.998.2599
Email: Website:
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