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Audio/Video  Engineer L2
Ref No.: 18-47786
Location: Princeton, New Jersey
Start Date: 08/30/2018

Position: Audio/Video  Engineer L2
Location: Princeton NJ
Duration Long term

Good knowledge and administration experience on Polycom infra platform
1.Polycom DMA
3.Polycom Real Presence Resource Manager
4.Polycom codecs HDX, Real Presence series
·         Responsible for the configuration and operational support of Polycom video solutions.
·         Good Knowledge in SIP, H.323 and ISDN protocols.
·         Strong integrations knowledge and experience on AV, Crestron  
·         Good Troubleshooting, analyzing & managing the critical and problem tickets on Video issues.
·         Good knowledge in preparing knowledge bases and standardize the Video end points configuration
·         Create and maintain Operations documentation (video end points, server configuration, etc
·         Define and execute system health checks on daily basis
·         Daily walk through to meeting rooms as a proactive monitoring for meetings
·         Provides support to clients in the assisted and independent use of audiovisual equipment to provide for high quality communication of information during all types of conferences and meetings
·         Assist on AV services during Town Hall meetings and multiparty video conferencing events.
·         Manage vendor relationship and Service Level support with Third Party AV Conferencing providers.
·         Manage and coordinate all Third-Party vendors associated with third party AV Conferencing Services.
·         Recommend upgradation of video servers and end points whenever new images are available in Polycom
·         Maintain the server and end points licenses, and inform to management ahead of time
·         Perform Conferencing System testing and use testing procedures to validate that individual components and the overall system are working correctly.
Perform preventive maintenance in accordance with the manufacturers specifications for all Conferencing Systems