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VoIP Engineer
Ref No.: 18-46788
Location: Centennial, Colorado
Start Date / End Date: 09/01/2018 to 12/31/2018
DESCRIPTION:
Artech is currently seeking to add to the below position
 
Job Title: VoIP Engineer
Location: Centennial, CO
Duration: 12+ Months with high possible extension

Job Description
  • Responsible for activation support and troubleshooting operational issues for Advanced Voice Products: Business Voice-Edge, PRI and SIP Trunks. Acts in compliance with industry and company technical requirements, standards, policies and procedures. Works under general supervision, may require training and detailed instructions for assigned task.
Essential functions include but are not limited to the following:
  • Proficient knowledge of Voice equipment requirements, demarcation and offerings per product.
  • Primary Install Call-Queue phone support to Field Technicians, Vendors and Customers for installation of advanced voice products.
  • Provision and activate all Advanced Voice Product Equipment and identify voice boot-files and correct firmware.
  • Product knowledge to make changes to features and settings in the configuration through CLI commands or GUI.
  • Understanding of test call routing: BVE call-flow and features; successful inbound/outbound call using SIP Debug.
  • Isolate, troubleshoot and resolve basic network issues by correlating real-time diagnostics from network equipment.
  • Adequately documents technical solutions and quickly escalates critical issues to provide the most effective resolutions.
  • Collaborates with both internal and external departments to resolve any order discrepancies or network related issues.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Must be able to work nights and variable schedules as necessary.
  • Other duties and responsibilities as assigned.
Qualifications:
  • Proficient-level understanding of network topology for all Advanced Voice Products.
  • Firm understanding of test call routing: BVE call-flow and features; successful inbound/outbound call using SIP Debug.
  • Ability manage functional relationships with leadership and peers
  • Ability to handle both internal and external difficult customer interactions while providing excellent customer service.
  • Ability to work quickly and efficiently under pressure.
  • Ability to work with minimal supervision.
  • Display reliability and a good attendance record.
  • Ability to maintain a positive attitude, even in difficult situations.
  • Ability to effectively communicate results of troubleshooting in an accurate and concise manner.
  • Innate ability to pay close attention to detail.
 
If you are interested, Please contact me at Pamila.V@artech.com
 
Thanks,
Pamila
Technical Recruiter
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3518 | Fax: 973.998.2599
Email: Pamila.V@artech.com | Website: WWW.artech.com
 
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit topnotch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Woman-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artech.com
 
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